Shipping policy

ORVANE SHIPPING POLICY

Order Processing

Orders are typically processed within 1–3 business days. Once your order has been processed and dispatched, you will receive a confirmation email with tracking information where available.

Please note that orders are not normally processed on weekends or UK bank holidays.

UK Delivery

We currently aim to deliver UK orders within approximately 5–12 business days after dispatch.

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, high order volumes, customs processing or other logistical disruptions.

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Tracking Your Order

Where tracking is available, tracking details will be sent to the email address provided when placing your order.

Please allow some time after receiving your dispatch confirmation for tracking information to become active.

Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible at support@orvane.store. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us at support@orvane.store and we will investigate the delivery.

Lost or Damaged Orders

If you believe your parcel has been lost in transit, or it arrives damaged, please contact us as soon as possible with your order number and any relevant photographs or information.

We will investigate the issue and provide an appropriate solution in accordance with your consumer rights and our Return & Refund Policy.

Multiple Packages

In some circumstances, items within the same order may be dispatched separately and therefore arrive at different times. You will not be charged additional shipping fees solely because we dispatch an order in multiple packages.

Contact Us

For questions regarding shipping or your order, contact:

Orvane
support@orvane.store